take the various actions set out in the PSN Terms of Service.ĩ. request alternative forms of payment and/orĨ.3. permanently or temporarily suspend affected accounts for PSN Ĩ.2. If we have evidence that a Voucher Code has been fraudulently obtained and used on PSN we may:Ĩ.1. Voucher Codes are valid for one time use only and will not be replaced if lost, stolen, damaged after purchase or otherwise used without your permission.Ĩ. You should bear this in mind if you are intending to gift a Voucher Code to someone in a different country.ħ. Voucher Codes are country specific (unless otherwise stated on the Voucher Code), meaning they can only be redeemed on accounts for PSN that match the country or region for which the Voucher Code was issued. These Voucher Code Terms and Conditions do not apply to codes that are redeemable on the PlayStation Direct Store.Ħ. Voucher Codes are only redeemable against us and only on the PlayStation Store. If you hold a Child Family Member Account, or if you are a Responsible Adult in charge of a Child Family Member Account, the Responsible Adult must give permission before redeeming this Voucher Code.ĥ. create a Child Family Member Account for you. If you are under 18 years old, your parent or legal guardian (your “ Responsible Adult”) must:Ĥ.2. Copies of the full Terms are available at 4. To open an account for PSN, you must be at least 7 years old and must accept:ģ.2. broadband, wifi or mobile internet, depending on your device).ģ. an account for PlayStation™Network (“ PSN”) registered in the country to which the Voucher Code relates andĢ.3. access to the PlayStation Store (via a supported PlayStation™ console, the PlayStation™ App or the web) Ģ.2. To redeem a Voucher Code, you will need:Ģ.1. When we refer to “ you” or “ your” we mean the recipient of the Voucher Code.Ģ. This voucher code (“ Voucher Code”) is issued by Sony Interactive Entertainment Network Europe Limited of 10 Great Marlborough Street, London, W1F 7LP, United Kingdom (Company Reg. Please see the PlayStation Store Cancellation Policy for more information.1. There are limitations on when you can get a refund for certain payments.
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Please check your account transaction history to see if you have purchased the same piece of content multiple times. If you find that a family member under the age of 18 is using an adult account, please contact us. If a child is using an adult account, they will be able to use PlayStation™Network without parental controls - this is a breach of our Terms of Service. The spending limit for a child account is set to 0 by default when the account is created by the family manager. Please see our PlayStation Store Cancellation Policy for more details.Ĭould a family member have used your payment details?Ĭhild accounts don't have their own PlayStation wallet but can spend funds from the family manager's wallet within an assigned spending limit. Please note, there are limitations on when you can get a refund for subscription payments. Please check your subscription settings to see if this is the cause of the transaction. Have you been charged a recurring subscription fee? If your transaction history doesn't explain the charges, please consider the common reasons for unrecognized payments listed below. If you do not recognize a purchase, first check your PlayStation Store transactions.